Support
We're here to help. Find answers below or reach out directly.
Common topics
🔄
Swaps & exchanges
- How do I send a swap request?
- Can I cancel a swap request?
- What happens if the other person doesn't confirm arrival?
Most swap questions are answered in the How it works guide. Read the guide →
📦
Shipping
- How should I pack my puzzle?
- Which carrier should I use?
- What if my shipment is lost or damaged?
Check our detailed shipping tips page for packing advice and cost estimates. Shipping tips →
👤
Account & profile
- How do I change my username or profile photo?
- How do I pause my account?
- How do I delete my account?
Account deletion steps are covered in our dedicated page. Delete account guide →
🔒
Safety & trust
- How are trust scores calculated?
- How do I report a user or listing?
- What happens when I file a dispute?
Use the Report button inside any listing or conversation to flag an issue. Our team reviews all reports.
Get help inside the app
- 1 Open Moja Table and go to your Profile tab.
- 2 Tap the Settings icon in the top right.
- 3 Scroll to Help & Support and tap it to browse FAQs or contact us.
Still need help?
If you can't find an answer above, email us and we'll get back to you within 24 hours.
support@mojatable.appWe typically respond within 24 hours. Please include your username and a description of the issue.